🛡️ Privacy Policy

Effective Date: 03/06/2025

• Sastho Seva Services LLP ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the SasthoSeva mobile application, website, and related services (collectively, the “Platform”).

  By using our services, you agree to the terms of this Privacy Policy.

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🔍 1. Information We Collect

a. Personal Information (Patients & Doctors)

• • Full Name

  • Date of Birth

  • Gender

  • Phone Number

  • Email Address (optional)

  • Address

  • Photos (e.g., for identification or prescriptions)

  • Medical History & Symptoms

  • Prescriptions and Consultation Records

b. Device & Usage Information

• • Device type, OS version, and mobile identifiers

  • IP address, browser type, and access logs

  • Cookies and usage analytics

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⚙️ 2. How We Use Your Information

• We use your data to:

  • Enable appointment booking and doctor-patient communication

  • Verify medical professionals and patients

  • Provide personalized health tips and services

  • Maintain medical records for future reference

  • Send notifications (appointments, health tips, promotions)

  • Ensure security, troubleshoot issues, and improve user experience

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🔗 3. Sharing of Information

• We do not sell or rent your personal data. However, we may share data:

  • With verified doctors for consultation purposes

  • With service providers (e.g., hosting, payment, analytics) under strict confidentiality agreements

  • If required by law or government authority

  • For insurance or medical claim processing (if user-initiated)

  • With third parties in the future, only with your consent

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🗄️ 4. Data Storage & Retention

• • Medical records and prescriptions are securely stored in your account

  • You can download your prescriptions at any time

  • Users cannot delete medical records themselves; deletion is subject to admin approval upon special request

  • Data is retained as long as your account is active or legally necessary

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✅ 5. Your Rights

• You have the right to:

  • Access your personal information

  • Request correction of incorrect or outdated data

  • Request deletion (with service and legal limitations)

  • Opt-out of promotional communications

  To exercise your rights, contact us at:
  📧 sasthosevaofficial@gmail.com

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🔐 6. Security Practices

• We follow industry-standard practices to protect your data:

  • Secure servers and encrypted storage

  • Strong access control and authentication

  • Regular security audits and vulnerability scans

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👶 7. Children’s Privacy

• We do not knowingly collect data from children under the age of 18 without parental consent.
  Pediatric consultations must be initiated by a parent or guardian.

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🔄 8. Changes to This Policy

• This Privacy Policy may be updated periodically. Significant changes will be communicated via:

  • Email

  • In-app notifications

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📬 9. Contact Us

• For questions, feedback, or data-related concerns, reach out to us:

  Sastho Seva Services LLP
  📧 Email: sasthosevaofficial@gmail.com
  📞 Phone: 9007571383
  📍 Address:
  SBI Building, Vill & P.O. Karimpur,
  Near 33 K.V. Sub Station, Karimpur, Karimpur II,
  Nadia - 741152, West Bengal, India